Frequently asked questions
General questions
🐾 Your Pet’s Happiness, Our Priority! 🐾
We offer a variety of pets, including dogs, cats, birds, fish, reptiles, and small animals like rabbits and hamsters. Availability may vary, so feel free to contact us for specific inquiries.
Our store is open Monday to Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM. We are located at 529/36 HUỲNH VĂN BÁNH , F13 QUẬN PHÚ NHUẬN HCM
(529/36 HUỲNH VĂN BÁNH STR., , WARD 13 PHÚ NHUẬN DIST., HCM). You can also visit our website for directions.
We accept payments via MoMo, Bank Transfer, or Cash on Delivery (COD). Please ensure that your payment method is selected at checkout for online orders.
Yes! Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your package in real time through our website or courier service.
We carry a variety of high-quality pet food and supplies, including Marukan, Sunrise, Nisso, Veterinary, Inaba CIAO, and many others. Visit our store or website to explore our full selection.
Advanced questions
🐾 TNPGR – The Next Pet Generation Revolution! 🐾
Absolutely! Our Pet Rewards Program gives members points for every purchase, which can be redeemed for discounts on future visits. We also offer exclusive deals for members and special discounts on pet birthdays!
We accept returns on unopened pet food and supplies within 14 days of purchase with a receipt. Opened or used items may be eligible for exchange or store credit, depending on the situation.
Currently, we do not offer veterinary or grooming services … but maybe in the near future. However, we specialize in selling high-quality pet-related items, including food, accessories, and pet care essentials.