Refund and Returns Policy - Best for Pets TNP

Overview

Refunds and Returns Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned:

Perishable goods such as pet food, treats, and supplements
Intimate or sanitary items
Hazardous materials, flammable liquids, or gases
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically and applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank. Processing times vary and may cause delays.
If you have done all of this and still have not received your refund, please contact us at sales@tnpgr.vn.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at sales@tnpgr.vn and mail your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or the gift giver had it shipped to themselves to give later, we will send a refund to the gift giver.

Shipping Returns

To return your product, mail it to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If returning expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.